Terms of Service

Last updated: June 2026

These Terms of Service ("Terms") are a contract between you and Messenger Marketing Experts Limited, a company established in Hong Kong, trading as WalletPush ("we", "us", or "our"). They govern your use of the WalletPush services at walletpush.io (the "Services"). By creating an account, installing a pass, or otherwise using the Services, you agree to these Terms.

If you use the Services for a business, you confirm that you have authority to bind that business, and "you" includes that business.

1. The Services

WalletPush lets businesses create and manage Apple Wallet and Google Wallet passes, loyalty and membership programmes, bookings, offers, and customer messaging. People who receive a pass or message a business are using the Services as well, under the programme rules of the business that invited them.

2. Accounts

You must provide accurate account information and keep it up to date. You are responsible for activity under your login, including activity by people you allow onto the account. Tell us at support@walletpush.io if you believe someone else is using your account.

3. Acceptable use

You must not:

• Break the law, or infringe someone else's rights.
• Upload malware, probe, or disrupt the Services.
• Access an account or a set of customer records you are not authorised to use.
• Send unsolicited or unlawful marketing through the Services.
• Use the Services to mislead customers about who is contacting them, or about a price, reward, or booking.

4. Passes, messages, and programme rules

The business that issues a pass sets the points, balances, rewards, and booking rules. We update pass data to match what that business records. We may suspend a pass or an account that is being used fraudulently or in breach of these Terms. Programme rules shown by the business apply between you and that business. These Terms apply between you and us.

5. Business customers and personal data

If you upload or collect personal data about your own customers, you are the controller of that data and we are the processor. You must:

• Have a lawful basis for collecting it and for instructing us to process it.
• Give those customers a privacy notice that names the tools you use, including WalletPush.
• Honour their privacy requests, and tell us when you need our help to do so.
• Not instruct us to do anything that would break the GDPR, the UK GDPR, the CCPA, or Hong Kong privacy law.

Our processing of that customer data is limited to providing the Services. Our Privacy Policy explains the rest, including when we are the controller of account data.

6. Fees

Paid plans are billed in advance through Stripe. We do not store your card number. Unless the price page says otherwise, fees are exclusive of tax, which we add where the law requires it. A subscription renews until you cancel. You can cancel before the renewal date and you will keep access until the end of the period already paid. Refunds follow the mandatory consumer law that applies to you. We do not give a refund of a period that has already started, except where that law requires it.

7. Intellectual property

We own the WalletPush software, brand, and site. You receive a limited right to use them while you follow these Terms. You keep ownership of your pass designs, programme content, and customer records. You give us a licence to host and display that material only so we can provide the Services to you.

8. Privacy

Our Privacy Policy is part of these Terms. Nothing in these Terms limits rights you have under the GDPR, the UK GDPR, the CCPA, or the Hong Kong Personal Data (Privacy) Ordinance, including the right to access or delete personal data as those laws describe.

9. Availability and liability

We work to keep the Services available, but we do not promise that they will be uninterrupted or error free. To the extent the law allows, we exclude implied warranties that the law allows a business to exclude.

We are not liable for indirect or consequential loss, loss of profit, or loss of data, except where the law does not allow that exclusion. Our total liability arising out of the Services in any 12 month period is limited to the fees you paid us for the Services in that period.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that the law of Hong Kong, or a mandatory consumer law that applies to you, does not allow us to limit.

10. Your responsibility for what you upload

You will cover our losses, including reasonable legal fees, that result from your customer content, your programme, or your breach of these Terms, except to the extent the loss was caused by our breach of these Terms.

11. Suspension and ending the contract

You may stop using the Services at any time and may cancel a paid plan as described above. We may suspend or close an account that breaches these Terms, creates a security risk, or that we are required by law to close. We will tell you unless the law or a security risk stops us from doing so. On closure, we delete or keep personal data as the Privacy Policy describes. Sections that by their nature should continue, including intellectual property, liability, and this section, continue.

12. Changes to these Terms

We may update these Terms. If a change is material, we will give notice in the product or by email before it applies to you. If you keep using the Services after the effective date, the updated Terms apply. If you do not agree, cancel before that date.

13. Governing law

These Terms are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have exclusive jurisdiction, except that:

• If you are a consumer in the EEA or the UK, you keep any mandatory right to bring a claim in the courts of your home country, and you keep the mandatory consumer protections of that country.
• If you are a California resident, these Terms do not waive your rights under the CCPA.

14. Other terms

If a court holds that one part of these Terms is unenforceable, the rest stays in force. You may not assign these Terms without our consent. We may assign them to a successor of the business. These Terms are the whole agreement between you and us about the Services, together with the Privacy Policy and any order you place for a paid plan.

15. Contact

Questions about these Terms: